Privacy Policy

1. Scope and who we are

This policy explains how Royal Ascot Windsor Men's Tailoring ("Royal Ascot", "we", "us" or "our") handles personal data when you visit this website, contact us, book an appointment, visit our Dubai Marina atelier, or order tailoring services. The legal entity named on your quotation, order form or invoice is the entity responsible for your transaction and personal data.

2. Information we collect

Depending on how you interact with us, we may collect:

• identity and contact details, including your name, email address, telephone or WhatsApp number;
• appointment details, correspondence and service preferences;
• measurements, fitting notes, garment preferences, order history and alterations required to fulfil your commission;
• transaction and invoice details. We do not ask you to submit payment-card details through this website;
• technical information such as device, browser, IP address and website usage information where collected by our hosting, security or analytics providers; and
• photographs only where reasonably required for a fitting, style reference or with your permission for marketing.

3. How and why we use information

We use personal data only where we have a lawful reason, including to respond to enquiries, arrange consultations, take measurements, prepare and deliver garments, process payments, maintain service records, comply with accounting and legal duties, protect our website and business, resolve complaints, and improve our services. We send promotional communications only where permitted and you may opt out at any time.

Where processing depends on consent, you may withdraw that consent without affecting processing already carried out. Some information remains necessary to perform your order or meet legal obligations.

4. When we share information

We do not sell personal data. We may share only what is necessary with trusted service providers supporting hosting, communications, appointment administration, payments, delivery, IT security, professional advice or garment production; with authorities where the law requires it; or in connection with a legitimate business reorganisation. Providers must handle information securely and only for authorised purposes.

If information is processed outside the UAE, we take reasonable steps to use a transfer mechanism and safeguards required by applicable data-protection law.

5. Retention and security

We retain information only for as long as needed for the purposes described above, including completing commissions, supporting repeat fittings, resolving disputes and meeting tax, accounting or legal requirements. Retention periods depend on the type of record and applicable obligations. We use reasonable organisational and technical safeguards, but no internet transmission or storage system is completely secure.

6. Your choices and rights

Subject to applicable UAE law and any lawful exceptions, you may ask us to provide information about our processing, access or obtain a copy of your data, correct inaccurate data, erase data, restrict or stop certain processing, object to processing, transfer data where applicable, or withdraw consent. We may need to verify your identity before acting on a request.

You may also raise a concern with the competent UAE data-protection or consumer-protection authority. Contact us first if you would like us to resolve a concern directly.

7. Cookies and third-party services

Our pages may load essential technical resources and content from third parties, including Google Maps, WhatsApp, Google Fonts, Bootstrap, Font Awesome and animation libraries. Opening or using those services may allow the provider to receive technical data and is governed by its own privacy terms. You can manage cookies and similar storage through your browser settings, although blocking essential features may affect the site.

Our services are intended for adults arranging tailoring services. We do not knowingly collect children's personal data through this website without appropriate parent or guardian involvement.

8. Updates and contact

We may update this policy to reflect changes in our services or legal obligations. The effective date above shows the latest revision.